Refund Policy
Refund Eligibility and Process
Who Is Eligible?
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Refund requests must be made within 30 days of purchase.
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Products must be:
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In original, unused, and unopened condition.
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Accompanied by proof of purchase (e.g., receipt or order confirmation email).
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How to Request a Refund
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Contact us at hello@unpluggedessentials.com with your order details and reason for the refund.
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Our team will review your request and provide further instructions.
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Once approved, refunds will be processed back to your original payment method within 5-10 business days.
Exceptions and Special Cases
Non-Refundable Items
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Gift cards.
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Sale or promotional items marked as final sale.
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Products not purchased directly from our website.
Damaged or Defective Products
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If you receive a damaged or defective product, contact us at hello@unpluggedessentials.com within 7 days of receipt.
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Provide photos of the damage and your order details. We will offer a replacement or refund based on your preference.
Shipping and Additional Information
Shipping Costs
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Shipping fees are non-refundable, except in cases of an error on our part (e.g., incorrect or defective products).
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Return shipping fees are the responsibility of the customer, unless the return is due to our error.
Need Help?
For any questions or concerns regarding refunds, please reach out to us at hello@unpluggedessentials.com. We’re here to assist you!